PAYMENT POLICY
Operated by: FuturePast Ventures LLP (LLPIN: ACQ-4984)
Platform: AskMe (https://www.ask-me.live)
Registered Office: Lake View City, Lohegaon, Pune 411047, Maharashtra, India
Introduction and Scope
This Payment Policy ("Policy") governs the collection of voluntary Viewer payments, calculation of platform fees, tax deductions, and settlement of Creator payouts on AskMe (ask-me.live), operated by FuturePast Ventures LLP ("Company", "AskMe", "we", "us", or "our").
This Policy forms an integral part of the AskMe Terms and Conditions and Creator Terms.
Supported Payment Methods & Processing
2.1Authorized Domestic Payment Gateways
All payments on AskMe are processed in Indian Rupees (INR) through RBI-authorized third-party Payment Aggregators and Payment Service Providers supporting UPI, RuPay/Visa/Mastercard debit and credit cards, netbanking, and approved digital wallets.
2.2No Storage of Sensitive Payment Credentials
AskMe does not directly store raw debit/credit card numbers, CVV codes, netbanking passwords, or UPI PINs on its servers. All payment credentials are encrypted and processed directly by PCI-DSS compliant payment gateway partners.
Voluntary Fan Payments & Finality of Checkout
3.1Voluntary Contribution Model
Every payment initiated by a Viewer on AskMe is a voluntary fan support contribution willingly paid by the Viewer to support a Creator and to place a question or message into the Creator's AskMe Studio Queue.
3.2Immediate Technological Fulfilment
AskMe's obligation as a technology platform is fulfilled the moment the Viewer's paid submission is transmitted into the Creator's Studio Queue upon confirmation of payment.
3.3Strict Non-Refundability
Operating on the same principles as YouTube Super Chats and livestream tipping, all Viewer payments are final, non-cancellable, and non-refundable. Answering any question is strictly on the Creator's own will. Neither AskMe (ask-me.live), FuturePast Ventures LLP, nor the Creator is responsible or liable for an unanswered, skipped, or rejected question, and no refund is provided if a question goes unanswered.
Fee Structure & Creator Revenue Share (80.3% Net Payout)
For every eligible gross voluntary payment collected from a Viewer, the transaction breakdown is calculated transparently as follows:
Subject to applicable statutory tax withholdings such as TDS/TCS under Indian tax laws, as detailed in our GST and Tax Policy.
Creator KYC & Payout Settlements
5.1Mandatory KYC Verification
Prior to enabling payouts, Creators must complete identity and banking verification within the AskMe Creator Dashboard by submitting a valid, operative Indian Permanent Account Number (PAN), verified Indian bank account details (Account Number and IFSC) or UPI ID in the Creator's legal/registered name, and a valid GSTIN (where registered under GST).
5.2Settlement Timelines
Subject to successful settlement of funds from the Payment Aggregator into AskMe's settlement account and the absence of fraud or risk flags, net Creator earnings are remitted to the Creator's verified bank account according to the settlement cycle displayed in the Creator Dashboard.
5.3Holds & Risk Mitigation
FuturePast Ventures LLP reserves the right to temporarily delay, withhold, or offset Creator payouts if a transaction is flagged by our payment gateway partner for suspected fraud, unauthorized payment instrument use, regulatory inquiry, or violation of our Terms and Conditions.
Chargebacks, UPI Disputes, and Fraud Prevention
By completing a payment on AskMe, the Viewer expressly agrees that a Creator's decision not to answer a question does not constitute "non-delivery of service" or grounds for a payment dispute.
Contact & Grievance Officer
For any billing inquiries, payout clarifications, or grievances relating to this Policy, please contact:
Entity & Registered Office:
FuturePast Ventures LLP (LLPIN: ACQ-4984)
Lake View City, Lohegaon, Pune 411047, Maharashtra, India.